Refund & Cancellation Policy

Cancellation

Orders can be cancelled within 1 hour of placement, free of charge. After 1 hour, the order enters processing and cannot be cancelled. To cancel, log into your account and go to Order History, or contact us via WhatsApp or email with your order ID.

Returns & Refunds

Since we deal in fresh perishable produce, we cannot accept returns of delivered items. However, if you receive produce that is damaged, spoiled, or does not meet quality standards, we will issue a full refund or replacement.

• Report issues within 2 hours of delivery
• Share a photo of the damaged item via WhatsApp or email
• Refunds are processed within 24 hours of verification
• Refunds are credited to your original payment method (UPI/card/net banking)

Wholesale Orders

Bulk orders have a separate cancellation window of 24 hours. Quality claims must be reported within 4 hours of delivery with photographic evidence. Credit notes are issued for verified quality issues.

Subscription Boxes

Weekly subscription boxes can be paused or cancelled anytime before the weekly cut-off (Saturday 6 PM). Prepaid subscription fees are refundable on a pro-rata basis for unpaused weeks.

Contact for Refunds

Email: support@pranfarma.in
WhatsApp: +91-XXXXXXXXXX
Please include your order ID in all communications.